Return & Refund Policy
We believe in making Hassle Free ‘Product Return’
The step-by-step guide for returning a product will elucidate the nuances and enrich the customer’s experience.
Conditions for Return:
- If the delivered product is damaged/defective or a mismatch, then the customer may request a Return Authorization (RA) number within 15 days of the original delivery date
- Product Return will be permitted only through a Return Authorization (RA) number
- Post issuance, RA number will expire within 7 days. Hence, we encourage our customers to return the product at the earliest
- Goods returned without a valid RA number will not be processed for refunds and may face an additional levy
- Goods returned without any defect/damage or a mismatch are subject to a restocking fee (25% of item price)
Criteria for Issuing a Refund: Prior to shipping your product, verify the guidelines in order to avoid any delay/denial in processing your return:
- Products must be in the original manufacturer's packaging and shipped securely
- Products must be free from any damage including (but not limited to) dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals etc.
- Products labeled with a security seal must be intact/non-tampered
PS: Processing a Return may take up to 15 business days from the time of receipt Defective/Missing Units: Products which arrive defective or in a damaged state or with missing units will be resolved in the following way:
- Replacing all the affected units
- Giving a partial credit for the affected units
PS: Replaced Items will not have any additional credit issued against it Shipping for Return:
- All shipping charges are borne by the customer.
- Shipping charges would be refunded under the following scenarios:
- Products Damaged/defective on Arrival
- Erroneous Product shipped by our store
- Select a carrier of choice for returning the package. Kindly specify the address and the Return Authorization (RA) Number while filling out the bill of lading.
- For traceability, kindly utilize a carrier service which provides delivery confirmation once the product has been shipped from your end. This can be shared with us accordingly.
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