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Return & Refund Policy

We believe in making Hassle Free ‘Product Return’

The step-by-step guide for returning a product will elucidate the nuances and enrich the customer’s experience.

Conditions for Return:

  • If the delivered product is damaged/defective or a mismatch, then the customer may request a Return Authorization (RA) number within 15 days of the original delivery date
  • Product Return will be permitted only through a Return Authorization (RA) number
  • Post issuance, RA number will expire within 7 days. Hence, we encourage our customers to return the product at the earliest
  • Goods returned without a valid RA number will not be processed for refunds and may face an additional levy
  • Goods returned without any defect/damage or a mismatch are subject to a restocking fee (25% of item price)

Criteria for Issuing a Refund: Prior to shipping your product, verify the guidelines in order to avoid any delay/denial in processing your return:

  • Products must be in the original manufacturer's packaging and shipped securely
  • Products must be free from any damage including (but not limited to) dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals etc.
  • Products labeled with a security seal must be intact/non-tampered

PS: Processing a Return may take up to 15 business days from the time of receipt Defective/Missing Units: Products which arrive defective or in a damaged state or with missing units will be resolved in the following way:

  • Replacing all the affected units
  • Giving a partial credit for the affected units

PS: Replaced Items will not have any additional credit issued against it Shipping for Return:

  • All shipping charges are borne by the customer.
  • Shipping charges would be refunded under the following scenarios:
  • Products Damaged/defective on Arrival
  • Erroneous Product shipped by our store
  • Select a carrier of choice for returning the package. Kindly specify the address and the Return Authorization (RA) Number while filling out the bill of lading.
  • For traceability, kindly utilize a carrier service which provides delivery confirmation once the product has been shipped from your end. This can be shared with us accordingly.

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