FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes! We offer free shipping on all orders within the USA. No hidden fees, no extra charges – the price you see is the price you pay.
When will I receive my item?
Once your order is processed, you can expect your furniture to arrive within 3 to 7 business days. We partner with reliable carriers to ensure fast and secure delivery to your doorstep.
Can I change or return my item?
Yes, we want you to be completely satisfied with your purchase! If you wish to change or return an item, please contact our customer service team within 30 days of receiving your order. We'll guide you through the return process and ensure that everything is handled promptly. Please note that items must be in their original condition for a return or exchange.
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Frequently Asked Questions
- Q: Is the Colonial Mills Port Royale rug suitable for outdoor use? A: Yes, the Colonial Mills Port Royale rug is designed for both indoor and outdoor use. It can withstand exposure to the elements while maintaining its vibrant color.
- Q: How do I clean and maintain the polypropylene rug? A: The polypropylene material is easy to clean and maintain. You can spot clean it with mild soap and water or hose it down for a deeper clean. It's also resistant to moisture, making it suitable for damp areas.
- Q: What size is the Colonial Mills Port Royale rug? A: The Colonial Mills Port Royale rug measures 8 feet by 11 feet (96 inches by 132 inches), making it a great choice for larger spaces in your home.
- Q: Is this rug reversible? A: Yes, this rug is reversible, which adds longevity and allows you to enjoy twice the wear. Simply flip it over when one side shows signs of wear.
- Q: Where is the Colonial Mills Port Royale rug made? A: The Colonial Mills Port Royale rug is handcrafted in the USA at our factory in Rhode Island, ensuring high quality and attention to detail in every piece.