FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes! We offer free shipping on all orders within the USA. No hidden fees, no extra charges – the price you see is the price you pay.
When will I receive my item?
Once your order is processed, you can expect your furniture to arrive within 3 to 7 business days. We partner with reliable carriers to ensure fast and secure delivery to your doorstep.
Can I change or return my item?
Yes, we want you to be completely satisfied with your purchase! If you wish to change or return an item, please contact our customer service team within 30 days of receiving your order. We'll guide you through the return process and ensure that everything is handled promptly. Please note that items must be in their original condition for a return or exchange.
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Frequently Asked Questions
- Q: What are the dimensions of the vidaXL Retractable Awning? A: The vidaXL Retractable Awning measures 157.5 inches in width and 59.1 inches in height, providing ample coverage for patios, balconies, and gardens.
- Q: Is the vidaXL Retractable Awning easy to install? A: Yes, the awning comes with a complete installation kit and guide, making it straightforward to assemble without the need for professional assistance.
- Q: How do I care for and maintain the polyester fabric of the awning? A: The easy-to-clean polyester fabric can be removed and washed, ensuring hassle-free maintenance and extending the lifespan of the awning.
- Q: Can the vidaXL Retractable Awning be adjusted for different sunlight exposure? A: Yes, this manually-operated awning allows you to adjust the height and angle according to your preferences, providing flexible shade options.
- Q: What type of weather conditions can the vidaXL Retractable Awning withstand? A: The awning features a durable steel frame and weather-resistant polyester fabric, making it suitable for various weather conditions, including UV exposure and light rain.