Returns will not be allowed without a valid Return Authorization Number.
If the Product delivered is damaged, defective or under-described then you may request a Return Authorization Number within 15 days of the original delivery date. RA numbers expire after 7 days, and we encourage you to return the product as soon possible. Also any return we receive without a valid RA number will be documented and rejected, and may be subjected to additional charges.
If in the case of no longer needed, change the mind or better price available then you may request a Return Authorization Number within 7 days of the original delivery date. RA numbers expire after 7 days, and we encourage you to return the product as soon possible. A restocking fee will apply; also any return we receive without a valid RA number will be documented and rejected and may be subjected to additional charges.
For shipments that arrive with missing units, or damaged units we will provide the following resolutions per your request. (Please note: items that replaced will not have the credit issued.)
1. Replacing all affected units.
2. Giving partial credit for all affected units.
All shipping charges are your responsibility, with exceptions due to the noted scenarios listed below.
1. No longer needed, Change the mind or Better price available.
All shipping charges would be reimbursed if the package is returned due to noted scenarios listed below.
1. Products Damaged/defective on Arrival.
2. Products shipped in error by our store.
If the shipment does not meet the criteria listed above you may select a carrier of your choice to return your package(s). The package is addressed. Please reference the Return Authorization Number at the time of filling out the bill of lading. For your protection, we recommend that you use a traceable carrier that can provide you with delivery confirmation that you can provide to us once the product has shipped.
All returned products are thoroughly inspected, and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 15 business days from the time your product is received.
1. Products must be in the original manufacturer's packaging and shipped securely.
2. Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
3. Products labeled with a security seal must be deemed not tampered with and have the seal intact.
Credit is issued after the product has been inspected upon delivery. If the product you are returning does NOT meet the requirements described in the outlined process, notification will be sent, and no credit will be eligible.