QUTOOL Shredded Memory Foam Pillow Queen Size White Cooling Bamboo Cover Adjustable Loft for Side and Back Sleepers

Frequently Asked Questions

• Q: How do I prepare my QUTOOL pillow after receiving it? A: Upon receiving your QUTOOL pillow, remove it from the packaging and open the vacuum-sealed bag. Allow the pillow to regain its shape by patting and squeezing it. For optimal fluffiness and shape, let it air out for 24 hours, then place it in your dryer on a low setting for 5-10 minutes.
• Q: How should I clean my QUTOOL pillow? A: To clean your QUTOOL pillow, remove the outer cover and machine wash or hand wash it. Hang the cover to dry. Do not use bleach. The shredded memory foam filling itself cannot be washed; only the pillowcase should be cleaned. You can place the filling in a ventilated area to dry if needed. Periodically, you can refresh the pillow by putting it in the dryer on low for 5-10 minutes every 3-4 weeks.
• Q: What makes QUTOOL pillows good for sleep quality? A: QUTOOL memory foam pillows are filled with premium gel memory foam that conforms to your head and neck, promoting proper spinal alignment. This helps relieve neck and shoulder pain, providing a balance of support and firmness to improve your overall sleep quality and help you wake up feeling more refreshed.
• Q: Can I adjust the firmness and loft of my QUTOOL pillow? A: Yes, our shredded memory foam pillows feature an adjustable design. With a zippered inner and outer cover, you can easily add or remove the foam filling to customize the loft and firmness to your personal preference, ensuring ultimate comfort for your specific sleep position.
• Q: How does the cooling technology in QUTOOL pillows work? A: QUTOOL pillows are designed with a double-sided cover for cooling and softness. One side features a cooling ice silky fabric for a cool touch, while the other side is made of bamboo rayon and polyester for softness and to help keep the pillow in place. This combination helps dissipate heat, preventing you from waking up feeling sweaty.
• Q: Is the memory foam in QUTOOL pillows safe? A: Absolutely. Our memory foam is CertiPUR-US certified, ensuring it is free from harmful substances. We use freshly manufactured foam, not repurposed materials, so you can sleep peacefully knowing your pillow is safe for you and your loved ones.
• Q: Are QUTOOL pillows breathable? A: Yes, the shredded memory foam allows for excellent air circulation within the pillow. Combined with the breathable cooling cover, QUTOOL pillows maximize airflow during sleep, contributing to a cooler and more comfortable sleeping experience.
• Q: What are the dimensions of the QUTOOL pillow? A: The QUTOOL pillow measures 20" x 26" in standard Queen size.
• Q: What if my new pillow has a slight odor? A: It's normal for new memory foam products to have a slight odor. We recommend allowing your pillow to air out in a ventilated place for about 1 to 2 days to dissipate any initial scent.
• Q: What is the warranty and return policy for QUTOOL pillows? A: We are confident in the quality of our pillows. QUTOOL offers a 1-year warranty and a 30-day refund policy. If you have any questions or concerns, please contact our customer support team for assistance.