Secura X3-PM-01 Automatic Foaming Soap Dispenser, Touchless, Rechargeable, ABS, White, 10oz

Frequently Asked Questions

• Q: How does the Secura Foaming Soap Dispenser work? A: The Secura Foaming Soap Dispenser uses advanced infrared motion and PIR sensor technology. Simply place your hand under the nozzle, and the dispenser will automatically release a measured amount of soap. It's a touchless operation for improved hygiene.
• Q: What are the different volume settings and how do I adjust them? A: The dispenser has adjustable volume control operated by a single button. Pressing the button cycles through the settings: White indicates High Volume and Power ON, Blue for Medium Volume, Green for Small Volume, and Red for Low Volume and Power OFF. This allows you to customize the amount of soap dispensed to suit your needs.
• Q: What type of soap should I use with this dispenser? A: For the best foaming action, we recommend using a foaming hand soap. If you wish to use standard liquid hand soap, it should be diluted with water. A recommended ratio is 1 part soap to 4 parts water. This ensures proper foaming and prevents clogging.
• Q: How is the soap dispenser powered and how long does the battery last? A: The Secura Foaming Soap Dispenser is rechargeable via a USB cable. A full charge takes approximately three hours and can provide up to three months of standby time, depending on usage. Please ensure you use a charging voltage of 5 Volts or less.
• Q: Is the soap dispenser waterproof? A: Yes, the dispenser features an IPX5 advanced waterproof design. This rating means it is protected against water jets from any direction, preventing soap or water from corroding the internal circuit board and extending the product's lifespan. It is safe to use in kitchens and bathrooms where splashes are common.
• Q: What are the dimensions of the soap dispenser? A: The Secura Foaming Soap Dispenser has a capacity of 10oz or 300ml.
• Q: What material is the soap dispenser made from? A: The dispenser is constructed from durable Acrylonitrile Butadiene Styrene (ABS) plastic.
• Q: What is the warranty on the Secura Foaming Soap Dispenser? A: Secura offers a 2-year service warranty on this product, ensuring your satisfaction and peace of mind.
• Q: Can I use this dispenser in both the kitchen and bathroom? A: Absolutely. Its versatile and sleek white design makes it a perfect choice for enhancing hygiene and convenience on countertops in both your kitchen and bathroom.
• Q: How do I clean the soap dispenser? A: To clean the dispenser, wipe the exterior with a damp cloth. Avoid submerging the unit in water. For the nozzle area, you can gently wipe it with a damp cloth if any residue builds up. Ensure the unit is powered off before cleaning.
• Q: What happens if the soap gets clogged? A: If you experience clogging, ensure you are using a properly diluted liquid soap or a foaming soap. You can try running the dispenser with warm water for a few cycles to clear any blockages. If the issue persists, please refer to the troubleshooting section in the manual or contact customer support.
• Q: Can I use other liquids besides soap, like hand sanitizer? A: This dispenser is specifically designed for foaming hand soap or diluted liquid soap. Using other liquids, such as hand sanitizer, may damage the internal components or affect the dispensing mechanism. We recommend using only appropriate soap solutions.