RETURN & REFUND POLICY
We believe in making Hassle Free ‘Product Return’
The step-by-step guide for returning a product will elucidate the nuances and enrich the customer’s experience.
Conditions for Return:
▪ If the delivered product is damaged/defective or a mismatch, then the customer may request a Return Authorization (RA) number within 15 days of the original delivery date
▪ Product Return will be permitted only through a Return Authorization (RA) number
▪ Post issuance, RA number will expire within 7 days. Hence, we encourage our customers to return the product at the earliest
▪ Goods returned without a valid RA number will not be processed for refunds and may face an additional levy
▪ Goods returned without any defect/damage or a mismatch are subject to a restocking fee (25% of item price)
Criteria for Issuing a Refund:
Prior to shipping your product, verify the guidelines in order to avoid any delay/denial in processing your return:
▪ Products must be in the original manufacturer's packaging and shipped securely
▪ Products must be free from any damage including (but not limited to) dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals etc.
▪ Products labeled with a security seal must be intact/non-tampered
PS: Processing a Return may take up to 15 business days from the time of receipt
Defective/Missing Units:
Products which arrive defective or in a damaged state or with missing units will be resolved in the following way:
▪ Replacing all the affected units
▪ Giving a partial credit for the affected units
PS: Replaced Items will not have any additional credit issued against it